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Freshdesk Single Sign-On SSO

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Freshdesk presents you the easiest solution to manage your customer queries in the most efficient way possible. If you are looking for achieving this using a product with top-notch features, and a dedicated team to guide you hassle-free through this journey - you have arrived at the right destination!

miniOrange provides secure access to Freshdesk for enterprises and full control over access to the application. Single Sign On (SSO) into Freshdesk with one set of login credentials. Freshdesk can be configured through SAML Single Sign On for your users. You do not have to provide separate login credentials for Freshdesk. The authentication of the user is done by any SAML provider you configure on your side and the user attributes like Email address are sent back to Freshdesk.

miniOrange and Freshdesk Single Sign-On (SSO) integration supports the following features:

• SP Initiated Single Sign-On (SSO)
• IdP Initiated Single Sign-On (SSO)

Follow the Step-by-Step Guide given below for Freshdesk Single Sign-On (SSO)

• Enter the SP Entity ID as https://your_domain.freshdesk.com/login/saml.
• Enter the ACS URL as https://your_domain.freshdesk.com/login/saml
• Enter the Single Logout URL as https://yourcompany.freshdesk.com/support/home.
• You can add additional attributes using add attribute option.



• Go to the Add Policy and select DEFAULT from the Group Name dropdown.
• Now enter the Freshdesk in the Policy Name field.
• Select PASSWORD from the First Factor Type dropdown.
• Click on Save to configure Freshdesk.



• Click on Metadata link to download the metadata which will be required later. Click on Link to see the IDP initiated SSO link for Freshdesk.



• Keep SAML Login URL, SAML Logout URL and click on the Download Certificate button which you will require in Step 3.

2. Configure SSO in Freshdesk

• Login to your Freshdesk domain.
• Go to the Admin tab and click on Security.



• Click on the toggle to turn ON Single Sign On (SSO).
• Enter the details as shown:




SAML Login URL	Enter SAML Login URL that you got from Step 1.
Logout URL	Enter SAML Logout URL that you got from Step 1.
Security Certificate Fingerprint	Copy the Thumbprint of the downloaded certificate.

• Open the certificate that was downloaded earlier.
• Go to Details.
• In the Field column, select Thumbprint.
• Copy the Thumbprint that opens in the pane by pressing CTRL+C (Right-Click won't work!).
• Paste the Thumbprint in the Certificate Fingerprint.
• Click the Save to save the Single Sign On (SSO) SAML settings.

External References

• About Freshdesk
  
• Guide For Single Sign-On (SSO)
  
• Solution for 5000+ Pre-Integrated Apps
  
• Two-Factor Authentication for Apps